Zune issues with Windows 7 N & KN

If you, like me, just got your Windows Phone 7 device. Then you are probably installing it and setting everything up. If you are unlucky you might recognize this little box from trying to install the Zune software on your computer.

Picture of the no installation media error in Zune

The error message reads: “Can’t find the media for installation package ‘Windows Media Format SDK’. It might be incomplete or corrupt. Error code: 0x80070002”

If you are running a Windows 7 N or KN version, the above error is due to Windows Media Player not being installed with these versions.

How to fix it!

To get Windows Media Player just go to the download site and get the Media Feature Pack for the N and KN versions. (You have to pass the Genuine check for your Windows installation before you can download it.)

Then install the eventual patches that you might need after you are done installing the Media Player.

After doing this, Zune will install properly for you. Happy synching!

Having problems installing Zune software on Win 7?
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3 thoughts on “Having problems installing Zune software on Win 7?

  • February 22, 2011 at 20:54

    I had the exact same problem when installing Zune, turns out I was running the Windows 7 KN version as well.

    Thanks for the solution 🙂

  • May 11, 2011 at 16:10

    Thank you for the excellent post.. Best Regards.


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